Privacy Policy
Effective Date: January 1, 2026 • Last Updated: August 2026
1. Introduction
Parcelogy (“we”, “our”, or “us”) operates multiple mobile applications and logistics services via https://parcelogy.in. This Privacy Policy applies to customers using the Parcelogy Customer application, drivers and delivery partners using the Parcelogy Partner application, our website, and all related logistics services. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and disclose information when you interact with our platform.
2. Information We Collect
To provide fast, reliable, and secure parcel courier services for both our customers and delivery partners, we collect the following categories of information:
Mobile number, OTP authentication, login/account verification, and service notifications.
For Partner users: name, phone number, profile information, vehicle information, onboarding details, required identity/license verification documents (if submitted through the app), and partner account status.
Precise foreground and background location information when required for logistics and delivery functionality. For the Partner app specifically, location may be used while a partner is online, assigned to an active delivery, or using functionality that requires location tracking for delivery assignment, navigation, real-time tracking, pickup/drop verification, and safety.
Pickup/drop addresses, parcel/package details, recipient information, delivery instructions, order history, and pickup/delivery status.
Device model, operating system/version, device identifiers where applicable, IP address, and app usage/diagnostic information.
3. How We Use Your Information
- Account creation, authentication, and OTP verification for both customers and partners.
- Partner onboarding and verification.
- Matching delivery requests with available delivery partners.
- Processing and executing deliveries, including pickup/drop navigation.
- Enabling real-time delivery tracking for senders and recipients.
- Customer and partner communication, including SMS, WhatsApp, and push notifications.
- Fraud/security prevention and dispute resolution.
- Service improvement, diagnostics, and troubleshooting.
- Fulfilling legal, tax, regulatory, and audit obligations.
4. Sharing of Information
We only share your information as reasonably necessary to provide our services, maintain security, ensure legal compliance, or support legitimate business operations. We do not sell your personal information. We may share information with:
- Customers and recipients involved in a delivery.
- Delivery partners involved in fulfilling an order.
- Authorized Parcelogy personnel.
- Service providers supporting hosting, databases, communications, notifications, security, analytics, or infrastructure.
- Government or regulatory authorities where legally required.
5. Third-Party Service Providers
Parcelogy may use third-party providers to help operate, secure, and improve our platform. These providers may assist with cloud hosting/infrastructure, database services, SMS and OTP delivery, WhatsApp messaging, push notifications, analytics/diagnostics, and security/technical services.
6. Data Security
We use reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. This includes HTTPS/TLS encryption for data in transit and appropriate access controls.
7. Data Retention & Deletion
We retain personal information only as long as reasonably necessary for providing our services, maintaining transaction/business records, resolving disputes, preventing fraud/security abuse, and meeting legal, tax, regulatory, and accounting obligations. Some information may need to be retained where required by law or for legitimate security and business purposes.
You have the right to request account and data deletion at any time via our dedicated Account Deletion Page or by contacting our privacy team.
8. Children's Privacy
The Parcelogy Customer and Partner applications are intended for use by authorized adult users and delivery partners. Our services are not directed toward children, and we do not knowingly collect personal information from children.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices. We encourage you to review this policy periodically.
10. Contact Information
For any questions, concerns, or data rights requests regarding this Privacy Policy, please contact our Data Protection Officer: